Refund Policy

1. General Principles

CraftLime primarily provides digital products, including in-game memberships, virtual credits, single-use items, bundles, privileges and event access.

Refunds, cancellations and repayments are assessed according to the nature and delivery status of the product or service. Mandatory consumer rights under applicable law remain unaffected.

2. Digital Products and Withdrawal

Many CraftLime products are digital content delivered immediately or digital services performed immediately. Performance begins when the product is assigned, activated, made available or delivered to the user account.

Where permitted by law, the right of withdrawal may not apply after immediate digital performance or delivery begins. Delivered or activated memberships, virtual credits, in-game items, privileges, bundles and similar content are therefore generally non-refundable.

3. Seasonal Products and In-Game Content

Unless stated otherwise, memberships, seasonal benefits, single-use products and in-game items purchased with credit are valid only for the relevant season and may not transfer or renew in later seasons.

Before purchasing, the user must review the product description, season, duration, use and scope. Products that expire or reach the end of their season are not refundable.

4. Cases Eligible for Review

A refund or corrective action may be considered in the following cases:

• The same product was charged more than once because of a technical error.
• The product was never delivered to the user account.
• The delivered product is materially different from its description.
• A CraftLime technical fault makes the product unusable and cannot be corrected within a reasonable time.
• Payment succeeded but delivery did not occur.
• Another refund obligation arises under mandatory law.

Depending on the review, CraftLime may redeliver the product, provide an equivalent product or service, issue a partial refund, or issue a full refund.

5. Non-Refundable Cases

• The product was successfully delivered and used.
• A seasonal or time-limited product expired.
• The user was banned, muted, removed or restricted for violating the rules.
• The user selected the wrong product or changed their mind.
• Losses resulted from sharing account information with another person.
• Losses resulted from third-party software, cheats, exploits, account sharing or prohibited use.
• Access was restricted because CraftLime rules were violated.

A disciplinary action does not create a right to a refund for digital products.

6. Chargebacks and Abuse

If a user starts an unjustified chargeback with a payment provider, bank or card issuer without first contacting CraftLime, CraftLime may temporarily or permanently restrict the relevant account and connected services.

In cases of suspected fraud, abuse, false payment, unauthorized card use or exploitation of a system vulnerability, CraftLime may cancel the order, suspend the account and begin appropriate legal action.

7. Request Process

Submit refund requests through official CraftLime support channels within a reasonable time after purchase. Include the following information where available:

• Username and account details.
• Order or transaction number.
• Purchase date.
• Payment method.
• A detailed description of the issue.
• Screenshots, receipts or other supporting evidence.

Reviews may use technical records, payment records, delivery logs and account history.

8. Review and Resolution

CraftLime reviews requests within a reasonable time and informs the user of the result. Additional information or documents may be requested.

Approved refunds are returned using a method appropriate to the original payment. CraftLime is not directly responsible for delays caused by a bank, payment institution or intermediary provider.

9. Technical Issues

If purchased content was not received or cannot be used, contact CraftLime support first. Many issues can be resolved by redelivering the product or correcting the account. Where a technical solution is available, CraftLime may attempt that solution before issuing a refund.

10. Applicable Law

This policy is governed by the laws of the Republic of Türkiye. Mandatory consumer-protection provisions remain reserved and prevail if they conflict with this policy.

11. Policy Changes

CraftLime may amend this policy when necessary. The current version applies from the date it is published.

12. Contact

Use CraftLime’s official support channels, Discord support system or the contact methods listed on the website for refund and payment requests.